1. Personal information and privacy
The Vietnamese article thanks customers for using Private Taxi Hồ Tràm at privatetaxi.com.vn and states that the business protects customers’ rights and personal information when they use its booking platform.
Its privacy commitment says that collected information is used to improve service and is not shared with third parties unless the customer agrees or disclosure is required by law. The article’s FAQ uses broader wording about not sharing data. These statements need a consistent explanation of actual service providers and disclosures before this English draft can be approved.
Information described in the source
Full name, telephone number and email address.
Pick-up and drop-off addresses.
Payment information, where applicable.
Booking history.
Purposes described in the source
Confirming and providing booked journeys.
Helping customers with questions or problems.
Improving service quality.
Sending notifications and promotional information where the customer has agreed.
Security statements requiring review
The source states that information is kept securely on private servers, that internal policies and encryption technology are used, and that staff receive training on customer-information security. These are statements made by the Vietnamese article, not a technical assurance independently established by this translation.
2. Booking requests
The article describes booking through the website, telephone, Zalo and other supported messaging channels. It states that customers receive confirmation information by SMS or email after a successful booking and that the operator may contact them again to check details before assigning a vehicle.
The available notification channels and the point at which a journey is confirmed need operator review. Submitting a booking request should not be understood as a guarantee that a driver has already been assigned.
Advance notice
The source asks customers to book at least 30 minutes before their intended departure. It also says responses and vehicle assignment may take longer during weekends, public holidays and Tết. This is the advance notice stated in this article, not a guarantee of vehicle availability.
3. Cancellation and refunds
Cancellation more than one hour before pickup: free of charge.
Cancellation within one hour before pickup: 30% of the journey fare.
Cancellation once the driver has arrived: 50–100% of the journey fare, depending on the circumstances.
Refunds are processed within 3–5 business days.
The cancellation charges and refund processing period above were confirmed by the operator on 18 October 2026. Additional source clauses about driver lateness, refund channels and goods transport still require review before publication.
4. Goods transport, where applicable
The Vietnamese article includes a separate section for customers using goods-transport services. It lists goods damaged through the operator’s transport fault, or goods delivered in the wrong type or quantity, as situations for an exchange or refund.
It asks customers to report the issue within 24 hours after receipt and provide photographs and relevant details. The stated remedy is replacement with new goods or a 100% refund, as agreed with the customer. Whether this service and these terms are currently offered needs review; this section does not establish a new goods-transport service.
5. Support and policy updates
Hotlines listed in the source: 0565.669.339 and 0931.472.972.
Email listed in the source: info@privatetaxi.com.vn.
Zalo and online chat: through the official website where available.
The source says the policy may be updated without prior notice and asks customers to check the website for the latest information. The legal name in its FAQ is Công ty TNHH Private Taxi Hồ Tràm; no separate English registered name is asserted here.
6. Questions covered by the source
Can I cancel a booking?
For Private Taxi Ho Tram bookings: cancellation more than one hour before pickup is free; cancellation within one hour before pickup incurs a charge of 30% of the journey fare; cancellation once the driver has arrived incurs a charge of 50–100% of the journey fare, depending on the circumstances. Refunds are processed within 3–5 business days.
How is my information protected?
The article gives the privacy and security statements in section 1. The actual processing arrangements, disclosures and applicable customer rights still need a complete, consistent policy review.
How far ahead should I book?
The stated minimum is 30 minutes, with earlier booking recommended during busy periods. Availability must still be confirmed.
When would a refund be processed?
Refunds are processed within 3–5 business days.
For assistance, use the contact details above or the English contact page. This draft remains subject to policy and operations review.
